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The Art of Active Listening

By Jorge Valdés Garciatorres, PMP,

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"To listen closely and reply well is the highest perfection we are able to attain in the art of conversation."
-- François de La Rochefoucauld (1613-1680)
 
Interpersonal skills are crucial to project management. There's a lot of literature about them, even a section dedicated to them in  A Guide to the Project Management Body of Knowledge (PMBOK ® Guide) --Fifth Edition. Still, some of us think it is too much work to improve on an interpersonal level.