Conference 203 - Canada Health Infoway:  How We Won PMI’s “PMO of the Year” Award

Canada Health Infoway (“Infoway”) is an independent, not-for-profit corporation with $2.1 billion in public funding from the Government of Canada. In partnership with the federal government and the governments of every province and territory, Infoway is working to improve the health of Canadians by transforming Canada’s health care system through digital health solutions. This mandate is one of Canada’s largest-ever information technology-based initiatives. Infoway jointly invests with its provincial and territorial partners to accelerate the development, adoption and effective use of digital health solutions across the country. These solutions are improving access, quality and productivity of care for patients and clinicians, building a foundation that will result in healthier Canadians and a more sustainable health care system.

In 2013, Infoway’s Portfolio Management Office (PMO) became the first non-American, and the first publicly-funded, organization to win PMI’s “PMO of the Year” Award. This presentation will explain how Infoway’s PMO has contributed directly to the success of the organization’s business. It will describe how Infoway built a “best in class” PMO, focusing on several key differentiators. Notable among these is the Infoway PMO framework, which has ensured the accountability and transparency needed to achieve excellent success rates for truly transformative projects, and to withstand over 30 independent audits and evaluations of Infoway’s use of taxpayer funds, essential for continued federal support of the organization. The presentation will also offer advice for other organizations who aspire to win the “PMO of the Year” award one day.


Jane Holden is Executive Director, Corporate Accountability at Canada Health Infoway. Jane is a financial and project management executive with over 20 years’ experience leading multi-disciplinary teams in the successful delivery of large, complex business and information technology initiatives.  She specializes in the design and implementation of project, program, and portfolio management offices, for which she has won national and international awards. In her 13 years at Infoway, Jane has held a number of senior roles, including the building and leadership of a division comprised of the Portfolio Management Office (PMO), the enterprise-wide Project Portfolio Management (PPM) solution, the Metrics & Reporting group and the Investment Programs team.  These business units governed, monitored and reported on an investment portfolio totalling over 400 projects with a value of $2.1 billion. Reporting to, and working closely with, Infoway’s Chief Operating Officer, Jane is also responsible for a number of strategic matters, such as independent evaluations and audits of Infoway’s performance under the terms of its funding agreements with the federal government.