PMI-Montréal project management blog

The Customer: The most important stakeholder for ensuring a flawless transition at a major healthcare company (part 2)

This is an edited extract from Customer-Centric Project Management, by Elizabeth Harrin and Phil Peplow. Last week we saw how a major healthcare company started to improve IT service by putting in place a programme to improve customer satisfaction. The approach was approved, the [...]

Sales and Leadership Emerge as the Skills to Master

"Like it or not, we're all in sales now," said best-selling author Daniel Pink, a keynote speaker at PMI® Global Congress 2013 -- North America in New Orleans, Louisiana, USA. And that includes project practitioners looking to demonstrate the value of project management.   But sa[...]

The Customer: The most important stakeholder for ensuring a flawless transition at a major healthcare company (part 1)

Mergers, acquisitions and sales are great business opportunities, but they can leave the newly-formed companies with a challenge. A new healthcare company, formed in 2007, faced this challenge. Having been split off from its old parent company, it owned virtually no IT equipmen[...]

Tailoring Communication for Top Stakeholders

Given the amount of work involved, most of your project communication efforts should focus on the stakeholders crucial to the success of your project. And this requires answering two key questions: Who are the most important stakeholders, and why are they important?    Determin[...]

Project managers are the next-generation leaders

Org chart or obstacle chart? Whenever I take on a project in a new division or company, my first reflex is to look at the organization chart. I spend no more than 5 minutes on it, with a motive that may, or may not, surprise you: I am trying to understand who will stand in the [...]

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