PMI-Montréal project management blog

The Customer: The most important stakeholder for ensuring a flawless transition at a major healthcare company (part 2)

This is an edited extract from Customer-Centric Project Management, by Elizabeth Harrin and Phil Peplow. Last week we saw how a major healthcare company started to improve IT service by putting in place a programme to improve customer satisfaction. The approach was approved, the [...]

The Customer: The most important stakeholder for ensuring a flawless transition at a major healthcare company (part 1)

Mergers, acquisitions and sales are great business opportunities, but they can leave the newly-formed companies with a challenge. A new healthcare company, formed in 2007, faced this challenge. Having been split off from its old parent company, it owned virtually no IT equipmen[...]

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